Payments & Refunds

Premium cookies, hassle-free checkout, fair policies.

Secure Payments

We use trusted, PCI-compliant gateways so your details stay protected end-to-end.

Accepted methods

  • Visa

  • Mastercard

  • American Express

  • Other major credit/debit cards
    (All transactions in SGD.)

Refunds & Returns

For food safety, we can’t accept returns or provide refunds on perishable items once delivered. We cannot verify storage/handling after delivery, so all sales are final unless there’s a verified issue on arrival.

Damaged or Quality Issues

If something isn’t right on delivery, contact us within 24 hours with photos (outer box, seal, affected items).

What we’ll do: the fastest fair resolution — exchange/replacement, or store credit/partial refund where appropriate.

Cancellations

  • Any cancellation: 5% restocking fee

  • Within 3 days of delivery date: 50% restocking fee + 5% payment gateway fee
    Once production starts, ingredients and slots are committed.

Exchanges (Wrong Items)

  • If you received an incorrect item, message us and we’ll arrange an exchange.

  • Please return the wrong goods in original condition with your order confirmation.

Order Changes

Once an order is confirmed, modifications aren’t possible. Please place a new order if you need to adjust flavours, quantities, or addresses.

Quality Notes

Our cookies are handmade with a melt-in-your-mouth texture. Minor surface cracks or crumbs are natural and don’t affect taste or freshness; these aren’t eligible for refunds or replacements.

Failed Delivery / Redelivery

If delivery fails due to incorrect address/access or recipient unavailability, a $25 redelivery fee will apply for the next available slot. See our Delivery page for full details.

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